Bat Jeli Privacy Policy — Your Data, Our Responsibility

1. Introduction

Bat Jeli is a trusted online betting and gaming platform serving users in Bangladesh. We understand that when you register or use our services, you share certain personal information with us.

This Privacy Policy ("Policy") explains what information Bat Jeli collects, how it is used, and the steps we take to protect it. Our goal is simple — to give you peace of mind while using Bat Jeli.

Bat Jeli never collects your data without consent and never sells it to third parties. We only retain information that is necessary for service improvement and security.

2. What Information We Collect

The following information may be collected when you create an account or use Bat Jeli's services:

Not all of the above information is mandatory to provide. However, withholding certain data may prevent access to specific services — for example, KYC is required for withdrawals.

3. How We Collect Information

Bat Jeli collects information in a number of ways:

• Directly from you: Information you provide through registration forms, KYC verification, payment forms, and when contacting support.
• Automatically: When you use the Bat Jeli website or app, cookies and tracking technologies automatically collect device and browsing information.
• From Third Parties: Transaction confirmation details from payment providers (bKash, Nagad, Rocket).
• From Identity Verification Services: Through authorized service providers for identity verification as part of the KYC process.

4. How We Use Your Information

Bat Jeli uses your information only for the purposes listed below. Your data is never used for anything unnecessary or unjustified:

• Account Creation & Management: To ensure secure registration, login, and account safety.
• Payment Processing: To verify deposit and withdrawal transactions and prevent fraud.
• Compliance with Legal Obligations: To comply with KYC, anti-money laundering regulations, and other regulatory requirements.
• Customer Support: To help our support team resolve your complaints or questions efficiently.
• Security Assurance: To detect suspicious activity and protect your account.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Relevant Promotions: To send you personalized offers — but only with your consent.

Before using your data, Bat Jeli always considers a lawful basis — whether that's your consent, a contractual requirement, a legal obligation, or a legitimate business interest.

5. Who We Share Your Information With

Bat Jeli never sells your data. However, limited information may be shared with the following parties in specific circumstances:

• Payment Providers: bKash, Nagad, Rocket — only the minimum information necessary to process transactions.
• KYC Verification Services: Approved third-party providers used for identity verification.
• Law Enforcement: Under a court order or legal claim — this is a legal obligation for Bat Jeli.
• Security Partners: Specialist services for fraud detection and cybersecurity.
• Business Succession: In the event of a Bat Jeli merger or acquisition — the new party will be required to honor this policy.

6. Cookies Policy

Bat Jeli uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

You can disable cookies through your browser settings. However, disabling essential cookies may cause certain site features to stop working.

7. Data Security

Bat Jeli uses industry-standard technology and processes to keep your information secure. Our security measures include:

• SSL/TLS Encryption: 256-bit encryption is applied to all data transfers.
• Password Hashing: Your password is never stored in plain text — advanced hashing algorithms are used at all times.
• Two-Factor Authentication (2FA): SMS OTP is supported for an added layer of account security.
• Regular Security Audits: Regularly tested by external security experts.
• Restricted Access: Only authorized personnel have access to user information.
• Data Backup: Encrypted backups are maintained regularly to prevent data loss.

8. Data Retention

Bat Jeli does not retain your data indefinitely. Each type of information has a defined retention period:

• Account Details: For the duration of your active account and up to 5 years after closure.
• Transaction Records: Up to 7 years in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Support Chat Logs: Up to 2 years.
• Analytics Data: In anonymized form, for up to 2 years.

Once the retention period expires, data is securely deleted or anonymized.

9. Your Rights

Every registered user on Bat Jeli has the following rights regarding their personal information:

To exercise any of these rights, email us at support@batjeli.net. We will respond within 30 business days.

10. Information Relating to Minors

Bat Jeli strictly does not provide services to anyone under 18 and does not collect any data from minors.

• Age verification is carried out at the point of registration.
• If a minor's account is identified, it is immediately suspended and all associated data is deleted.
• If you believe your child is using Bat Jeli, please contact us immediately at support@batjeli.net.

11. Changes to the Privacy Policy

Bat Jeli may update this Privacy Policy from time to time. When changes are made:

• If significant changes are made, you will be notified in advance via your registered mobile number or email.
• The date of any change will always be displayed at the top of this page.
• Continued use of Bat Jeli after any changes take effect will be considered acceptance of the updated policy.
• Previous versions are available upon request.

12. Contact

For any privacy-related questions, complaints, or requests:

• Email: support@batjeli.net
• Live Chat: Available 24/7 on the Bat Jeli website or app
• Response Time: Usually within 72 hours